Data Handling Policy for A Starting Place for Veterans
Last Updated: October 1, 2025
1. Purpose
This policy outlines how A Starting Place for Veterans collects, uses, stores, and protects the personal and sensitive data of our clients. We are committed to handling your information with the utmost care and responsibility.
2. Data Collection
We collect information necessary to provide you with our consulting services. This data is provided directly by you through our intake forms, website, phone calls, or other communications. The data we collect includes:
- Your name, email address, and phone number.
- Information related to your or your family member's military service, as required to assess your needs.
3. Data Usage and Communication Consent
Your data is used exclusively for the purpose of conducting business on your behalf. This includes creating a "plan of action" for your VA-related needs, preparing documents, and communicating with you about your case.
By providing us with your phone number, you expressly consent to receive communications from us via phone calls and text messages (SMS). These communications will be strictly for legitimate business purposes, such as:
- Sending you links to intake forms or other necessary documents.
- Providing updates on your case.
- Scheduling appointments.
- Answering questions you have initiated.
Standard message and data rates may apply. You can opt out of text communications at any time by replying "STOP".
4. Data Storage and Security
All client data is stored on secure digital platforms with access restricted to authorized personnel only. We implement reasonable security measures to protect your information from unauthorized access, alteration, or disclosure.
5. Data Retention
We retain your personal data for as long as necessary to provide you with our services and for a reasonable period thereafter to comply with our legal and record-keeping obligations. Once the retention period expires, your data will be securely deleted.
6. Data Sharing
We do not sell or share your personal data with third parties for marketing purposes. Your information will only be shared with your explicit consent or when required by law to comply with a legal process.
7. Contact Us
If you have any questions about our data handling practices, please contact us at: